Job Description

Description

Technical Support Analyst

Vernon, BC (100% On-Site)

Role Description

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors and suppliers to ensure hardware, applications and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation and support of the environments for all office and field locations. 

Responsibilities

Technical Support and System Maintenance

  • Respond to, track and report team member’s break/fix, service and access requests in a timely manner.
  • Install, configure and provide 2nd tier support for team member technology devices, tools and software solutions in both corporate and remote operational locations.
  • Build and maintain all Windows desktop images according to industry best practi...

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