Job Description

Hi, I’m Aswathi your Recruiter and guide to joining CSG! We’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.We are looking for a Technical Support Analyst II or Senior who will:
  • Responsible for customer ticket management, customer escalations and customer reporting.
  • Ensures ITSM Tool is always updated with the latest ticket details.
  • Responsible for the completion of business operational activities in line with the customer contract.
  • Following up on support issues, which include liaising with the development team.
  • Good understanding of the CSG solution delivered at the customer (SingleView).
  • Delivers product fixes according to internal procedures.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the cu...

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