Job Description
Description
Job Description
Job Description
This job contributes to first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles.
ESSENTIAL FUNCTIONS:
• Assists in identifying trends in continuing hardware, software or systems problems.
• Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
• Maintains regular and consistent attendance and punctuality.
• Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continu...
Job Description
Job Description
This job contributes to first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles.
ESSENTIAL FUNCTIONS:
• Assists in identifying trends in continuing hardware, software or systems problems.
• Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
• Maintains regular and consistent attendance and punctuality.
• Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continu...
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