Job Description
About The Role: We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team.
This role is responsible for providing exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution.
The ideal candidate will have a service-oriented attitude, a strong command of SaaS-based B-B applications with a data backend, and a proven track record of maintaining large-scale, distributed systems.
This role is currently remote, and the position's core hours are North American.
What You'll Do: · Service Support and Issue Resolution: Respond promptly to Tier 2 support requests, analyze, validate, and provide effective solutions within established service level agreements.
Maintain a strong service attitude while addressing customer inquiries and issues.
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