Job Description
Position Summary
The Help Desk Technician II provides first and second-level technical support for hardware, software, application, and infrastructure-related issues across a healthcare environment. This role is responsible for responding to escalated service requests, troubleshooting end-user technology issues, supporting IT projects, deploying equipment, and ensuring exceptional customer service while maintaining operational coverage across multiple sites.
Key Responsibilities
+ Provide first and second-level technical support for urgent and routine hardware, software, application, and infrastructure issues.
+ Respond to escalated service desk tickets and resolve incidents within established service level agreements (SLAs).
+ Troubleshoot and resolve problems related to desktops, laptops, printers, peripherals, operating systems, and business applications.
+ Perform daily rounds throughout hospital and clinical locations to address technical ...
The Help Desk Technician II provides first and second-level technical support for hardware, software, application, and infrastructure-related issues across a healthcare environment. This role is responsible for responding to escalated service requests, troubleshooting end-user technology issues, supporting IT projects, deploying equipment, and ensuring exceptional customer service while maintaining operational coverage across multiple sites.
Key Responsibilities
+ Provide first and second-level technical support for urgent and routine hardware, software, application, and infrastructure issues.
+ Respond to escalated service desk tickets and resolve incidents within established service level agreements (SLAs).
+ Troubleshoot and resolve problems related to desktops, laptops, printers, peripherals, operating systems, and business applications.
+ Perform daily rounds throughout hospital and clinical locations to address technical ...
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