Job Description

Responsibilities

  • Become a subject matter expert for global, enterprise software solutions
  • Assist clients by troubleshooting technical issues and developing solutions
  • Identify training opportunities
  • Interact with developers and QA when escalating issues
  • Manage issues from initial reporting through to resolution
  • Identify tasks, bugs and improvements
  • Provide timely updates with appropriate details in a professional manner
  • Follow up with stakeholders
  • Perform investigations within a group or alone
  • Participate in On-call support rotation

Qualifications

  • Focused on delivering customer satisfaction
  • Knowledge of SQL to create read queries
  • Understanding of web technologies
  • Proficient English, verbal and written
  • Strong interpersonal skills
  • Experience in a technical support or help desk role
  • Effective analytical, probl...

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