Technical Support Analyst

Segment: Danfoss Climate Solutions Segment

Job Category: Sales

Work Location Type: On-site

As our new Technical Support Analyst, you will support our customers regarding the correct application of our refrigeration and air conditioning products and solutions.

In this role, you’ll be responsible for:

• Supporting sales KAMs in winning new business and opportunities
• Delivering high-level after-sales support to our customers
• Supporting warranty analysis and process for complaints raised by customers
• Ensure all customer claims are registered and treated in a very professional way.
• Diagnosing breakdown problems & troubleshooting in complex refrigeration and Air Conditioning systems.
• Support customers with their technical doubts, select or recommend products, guide installation and adjustments needed, investigate product failures and troubleshooting, deliver training, conduct meetings, visit customer instal...