Technical Support Analyst ( Level 1)

We’re looking for a Technology Support Analyst to join our Wealth Systems team. In this role, you’ll ensure the smooth operation of our wealth management platforms by providing exceptional technical support, resolving system issues, and maintaining system performance.

You’ll collaborate with cross-functional teams—development, infrastructure, and product—to troubleshoot problems, implement improvements, and support system upgrades. This is an exciting opportunity for someone who thrives in a fast-paced, technical environment and is passionate about solving complex challenges.

What You’ll Do

Provide timely and professional technical support for wealth management systems.

Diagnose, troubleshoot, and resolve system and application issues using SQL and diagnostic tools.

Monitor system performance to proactively detect and prevent potential issues.

Assist users in incident su...