Job Description

Description

We are looking for a Technical Support Analyst Lead who will:

As a Technical Lead or Senior Engineer, responsible for managing a small team and providing guidance and mentorship to team members while driving day-to-day operational activities.

Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.

  • Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.
  • Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
  • He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network co...

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