Technical support analyst - l1

Our Mission, Vision and Values
Mission: To make a positive impact on our clients, our people, and our communities
Vision : To elevate all experiences by caring more
Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality
Responsibilities
Maintaining, repairing, and troubleshooting Laptop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and i Phone
Loading workstations for new hires, including desk and office setup with required hardware
Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms
Helping maintains our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner
Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations
Assist with troubleshooting and resolutio...