Job Description
We're seeking a technical resource to join our team at Tapsys (Private) Limited. As a technical resource, you'll be a crucial part of our customer success team, providing expert assistance to our clients while utilizing your knowledge of Linux and SQL.
Responsibilities:
· Respond to customer inquiries and issues in a prompt and professional manner.
· Troubleshoot technical problems, identify root causes, and provide effective solutions.
· Collaborate with cross-functional teams to resolve complex customer issues.
· Create and maintain customer support documentation and knowledge base articles.
· Monitor and analyze customer data to identify trends and proactively address potential issues.
Qualifications :
· Bachelor's degree in Computer Science, Engineering, or a related field.
· 5 months to 1 year of experience in a customer support or technical support role.
· Proficiency in Linux systems and command line.
· Strong SQL skills, with the ability to writ...
Responsibilities:
· Respond to customer inquiries and issues in a prompt and professional manner.
· Troubleshoot technical problems, identify root causes, and provide effective solutions.
· Collaborate with cross-functional teams to resolve complex customer issues.
· Create and maintain customer support documentation and knowledge base articles.
· Monitor and analyze customer data to identify trends and proactively address potential issues.
Qualifications :
· Bachelor's degree in Computer Science, Engineering, or a related field.
· 5 months to 1 year of experience in a customer support or technical support role.
· Proficiency in Linux systems and command line.
· Strong SQL skills, with the ability to writ...
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