Job Description

We're excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.

We are looking for a Technical Support Analyst who will:

  • Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
  • You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
  • It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
  • Must be aware of bulk provisionin...

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