Technical Support Analyst II

Key Responsibilities:

• Provide Level 2 support for enterprise applications (e.g., SAP Fieldglass / CWOS)
• Troubleshoot login issues, data discrepancies, and system errors
• Run SQL queries for investigation and validation
• Handle incident tickets via ServiceNow
• Support worker onboarding, SOW updates, and WWID generation issues
• Collaborate with internal teams to resolve downstream system discrepancies (e.g., PO issues)
• Ensure data confidentiality and compliance standards are maintained

Requirements:

• SAP Fieldglass functional knowledge
• Basic SQL knowledge
• ServiceNow Cloud knowledge
• Minimum 2 years of relevant working experience

Job Type: Contract
Contract length: 10 months

Pay: Up to RM3,500.00 per month

Benefits:

• Free parking
• Health insurance

Ability to commute/relocate:

• Bayan Lepas: Reliably co...