Job Description

Job Description: Technical Support Executive (Hyderabad Office US Support)

About the Role

We are seeking a proactive and detail-oriented Technical Support Executive  to join our Hyderabad office. In this role, you will provide application and technical support to our US-based clients, ensuring timely issue resolution, seamless customer experience, and high service quality. This position requires excellent communication skills, strong problem-solving abilities, and the flexibility to work in rotating shifts  to support US time zones.

Key Responsibilities

Technical & Application Support

  • Provide Level 1/Level 2 technical support for software applications and platforms used by US clients.
  • Troubleshoot application issues, system errors, login problems, integrations, and performance concerns.
  • Analyze logs, replicate customer issues, and document...

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