Job Description

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.


Qualifications


Work Experience

  • 2-4 years of experience in technology support roles

  • 2-4 years of experience working in a Service Desk environment is preferred

    • Specific Competencies:

  • Ability to effectively translate technical information and procedures to customers

  • Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions

  • Dedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectation

  • Excellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort lev...

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