Job Description

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.

  • Take full ownership of customer-reported issues and ensure timely resolution;
  • Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
  • Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
  • Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
  • Assist customers with product and service information using established call handling protocols and procedures;
  • Process orders, manage service requests, and support customer retention efforts;
  • Handle customer complaints professionally, ensuring a positive customer experience;
  • Ensure contac...

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