Job Description
Responsibilities:
Customer Service:
- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick, and Helpful Experience
- Provide the Client with advanced remote troubleshooting
- Remote Hardware Maintenance and Support
- Meet with clients and discuss IT Solutions
- Use our Ticketing System to work on and resolve Helpdesk Tickets &
Service Requests
- Managing and recording all work through our Ticketing System
- Make sure that Client Documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren't stale throughout the process
Technical Support Tasks
- After Hours Level 1+2 Desktop Support (for the AEST / AEDT time zone)
Basic Server Management (Windows)
Identify & Remediate Performance issues
- Basic Disk Clean-up
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