Technical Support Analyst

General information
- Country
Mexico
- City
Mexico City
- Job ID
44933
- Department
Customer Support
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
The CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases covering North America, Central America, and South America.
A Day in The Life Typically Includes:
- Both functional and technical support for the Infor CPQ product line.
- Investigate complex questions or issues by creating new testing examples.
- Create new knowledge base articles to capture common questions or issues.
- Enhance existing knowledge base articles.
- Serve as primary support liaison between the Infor CPQ business unit and the customers.
- Continuous self-study to improve product/technical knowledge.
Basic Qualifications:
- Written and spoken English l...