Technical Support Analyst

As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and inquiries related to our products or services. Leveraging your technical expertise, problem-solving skills, and customer service orientation, you will diagnose and troubleshoot technical problems, elevate issues as needed, and deliver high-quality support to meet customer needs and exceed expectations. This role offers an opportunity to work with cutting-edge technologies, collaborate with cross‑functional teams, and contribute to the success and satisfaction of our customers.

How you’ll shape Support Services at Achievers:

• Deliver unforgettable customer service by finding innovative solutions to meet member needs
• Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
• Assist internal teams with troubleshooting as needed
• Act with ...