Job Description
Join Buchanan Technologies as a Bilingual Technical Support Analyst focusing on French communication in Charlottetown. Support internal clients through effective troubleshooting and technical assistance.
Your primary responsibility will involve providing software and hardware support while communicating in both English and French. This role requires excellent problem-solving skills and the ability to document technical issues accurately in a busy environment. A commitment to quality customer service is essential in serving diverse user needs.
Key Responsibilities:
• Provide timely support for technical inquiries via phone and email
• Troubleshoot desktops, applications, and network issues
• Document all support interactions in the management system
• Identify and escalate complex technical problems
• Work flexible hours including weekends and holidays
Requirements:
• Strong fluency in English and French
• Basic knowledge of network components and troublesh...
Your primary responsibility will involve providing software and hardware support while communicating in both English and French. This role requires excellent problem-solving skills and the ability to document technical issues accurately in a busy environment. A commitment to quality customer service is essential in serving diverse user needs.
Key Responsibilities:
• Provide timely support for technical inquiries via phone and email
• Troubleshoot desktops, applications, and network issues
• Document all support interactions in the management system
• Identify and escalate complex technical problems
• Work flexible hours including weekends and holidays
Requirements:
• Strong fluency in English and French
• Basic knowledge of network components and troublesh...
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