Job Description
Become a key resource at RBC's Technology Service Desk as a Service Desk Analyst. Address technical queries and deliver outstanding support to employees.
As a Service Desk Analyst, initial training will equip you with the skills to monitor and handle technical needs. You will engage with RBC employees through various channels, resolving Level 1 issues and providing escalated support where necessary. Your communication and analytical skills will be essential in fulfilling this role.
Key Responsibilities:
• Manage and categorize incoming calls and chat requests
• Troubleshoot and resolve basic technical issues
• Handle problems related to hardware, software, and telephony
• Escalate complex cases to Level 2 support teams
• Maintain high-quality interactions with users
Requirements:
• Proficient communication skills essential
• Previous experience in customer service is required
• Analytical mindset with technical knowledge needed
• Understanding of com...
As a Service Desk Analyst, initial training will equip you with the skills to monitor and handle technical needs. You will engage with RBC employees through various channels, resolving Level 1 issues and providing escalated support where necessary. Your communication and analytical skills will be essential in fulfilling this role.
Key Responsibilities:
• Manage and categorize incoming calls and chat requests
• Troubleshoot and resolve basic technical issues
• Handle problems related to hardware, software, and telephony
• Escalate complex cases to Level 2 support teams
• Maintain high-quality interactions with users
Requirements:
• Proficient communication skills essential
• Previous experience in customer service is required
• Analytical mindset with technical knowledge needed
• Understanding of com...
Ready to Apply?
Take the next step in your AI career. Submit your application to RBC today.
Submit Application