Job Description
Join Horizon Computer Solutions as a Support Analyst, providing essential technical support to staff and clients. In this role, you will resolve IT issues while ensuring exemplary customer service.
Horizon Computer Solutions is looking for a Support Analyst to troubleshoot hardware, software, networking, and security challenges. You will be responsible for diagnosing and resolving various technical issues, responding to requests via multiple communication channels. Candidates should have strong problem-solving skills and a commitment to staying up-to-date with industry practices.
Key Responsibilities:
• Resolve technical support requests by phone, email, and onsite
• Troubleshoot hardware and software operating issues
• Escalate complex issues when necessary
• Maintain accurate ticket and time documentation
• Provide exceptional customer service and support
Requirements:
• Degree or diploma in Computer Science o...
Horizon Computer Solutions is looking for a Support Analyst to troubleshoot hardware, software, networking, and security challenges. You will be responsible for diagnosing and resolving various technical issues, responding to requests via multiple communication channels. Candidates should have strong problem-solving skills and a commitment to staying up-to-date with industry practices.
Key Responsibilities:
• Resolve technical support requests by phone, email, and onsite
• Troubleshoot hardware and software operating issues
• Escalate complex issues when necessary
• Maintain accurate ticket and time documentation
• Provide exceptional customer service and support
Requirements:
• Degree or diploma in Computer Science o...
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