Job Description
Join Fujitsu as a Service Desk Analyst focusing on technical problem resolution for School Districts. Use your expertise to support Level 1 customers and ensure operational excellence.
Fujitsu is on the lookout for a Service Desk Analyst with 3-4 years of service desk expertise. This role involves resolving technical issues, managing tickets, and engaging with clients and service providers. Strong communication abilities and adherence to operational SLAs are essential for success.
Key Responsibilities:
• Act as the primary resource for provincial Level 1 support
• Document incidents via email, phone, and ticketing systems
• Safeguard confidentiality of sensitive information
• Create and update troubleshooting knowledge base articles
• Collaborate with Agile teams on technical concerns
Requirements:
• 3-4 years experience in a service desk role
• At least 1 year of Level 2 support experience
• Familiarity with HEAT and WordPress tools
• Strong analyti...
Fujitsu is on the lookout for a Service Desk Analyst with 3-4 years of service desk expertise. This role involves resolving technical issues, managing tickets, and engaging with clients and service providers. Strong communication abilities and adherence to operational SLAs are essential for success.
Key Responsibilities:
• Act as the primary resource for provincial Level 1 support
• Document incidents via email, phone, and ticketing systems
• Safeguard confidentiality of sensitive information
• Create and update troubleshooting knowledge base articles
• Collaborate with Agile teams on technical concerns
Requirements:
• 3-4 years experience in a service desk role
• At least 1 year of Level 2 support experience
• Familiarity with HEAT and WordPress tools
• Strong analyti...
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