Job Description
Elevate your IT career with the Alberta Electric System Operator as a Technical Support Analyst. This full-time role supports application, technical issues, and incident management in a hybrid work environment.
As a Service Desk Analyst, you will report to the Manager of IT Service Operations and play a vital role in the Restructured Energy Market program. Your key responsibilities will include managing incidents and service requests, providing technical support for hardware and software, and collaborating with cross-functional IT teams. Excellent customer service and effective communication skills are crucial as you assist users with diverse IT needs.
Key Responsibilities:
• Manage incidents and service requests to meet SLAs
• Provide technical support for software and hardware issues
• Set up and deploy hardware in a hybrid environment
• Document IT processes and maintain knowledge base articles
• Deliver on-site support for end-user equipment
Requirements:
As a Service Desk Analyst, you will report to the Manager of IT Service Operations and play a vital role in the Restructured Energy Market program. Your key responsibilities will include managing incidents and service requests, providing technical support for hardware and software, and collaborating with cross-functional IT teams. Excellent customer service and effective communication skills are crucial as you assist users with diverse IT needs.
Key Responsibilities:
• Manage incidents and service requests to meet SLAs
• Provide technical support for software and hardware issues
• Set up and deploy hardware in a hybrid environment
• Document IT processes and maintain knowledge base articles
• Deliver on-site support for end-user equipment
Requirements:
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