Technical Support Analyst 4 – Richmond, VA

Technical Support Analyst 4 – Richmond, VA (Onsite) – (Contract)

• Hourly Rate: $45.00 to $50.00 per hour
• Contract: - 7/27/2026 – 6/30/2027
  PARKING is available for this position at $50 per month.

Role Description, Day to Day:

This is part of an agency-wide initiative to modernize technology use to better serve Virginia residents and make government duties more efficient. The online platform will be rolled out for about 20 programs over the next decade and is being supported by the Office of Information Systems, Administrative and Financial Services.

Responsibilities

• Serve as the primary point of contact for end users seeking assistance with a regulatory case‑management or licensing application built on a low‑code platform.
• Triage, diagnose, and resolve user‑reported issues, escalating to technical teams when ...