Technical Support Agent L1

Job Title: Technical Support Agent L1

Location: Heredia (Hybrid)

Education: High School Diploma

Experience Required: Minimum 6 months in technical support/help desk roles (software and hardware troubleshooting).

No Openings: 1

             Summary

A global technology company is seeking a Level 1 Technical Support Agent to join its support team. This role is ideal for someone passionate about solving technical issues and providing excellent customer service in a fast-paced environment.

           Roles and Responsibilities: 

• Provide technical support to customers via phone and web-based ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, and network failures.
• Escalate unresol...