Technical Support Agent

Prehos, a leader in innovative SaaS solutions for the prehospital sector, is seeking a dedicated and driven Technical Support Agent to join our team. You will be the first point of contact for customer support inquiries, diagnosing technical issues, and assisting with operational tasks. Your ability to simplify complex solutions and excellent communication skills in both English and French will make you a vital part of the customer experience. Join us to help enhance patient care through powerful technological tools.

Responsibilities

• Act as the first-line support for clients, managing incoming technical support inquiries.
• Troubleshoot and resolve level 1 and level 2 support issues, documenting actions in the ticket management system.
• Update and enhance product documentation, including FAQs and support guides.
• Collaborate with development and operations teams, providing feedback to improve processes and resolve complex issues.
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