Technical Support Agent - Camera, Voice & Browser Assistance (English | French)) - Lisbon

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!

Are you passionate about helping others and solving technical challenges with agility and precision?

Join our fast-growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform.

What You’ll Do

• Provide technical assistance via WhatsApp and voice calls in English and French.

• Help users troubleshoot and configure cameras, voice settings, and browsers.

• Guide candidates through technical issues during their online testing process.

• Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience.

• Document recurring issues and contribute to continuous process improvement.

What We’re Looking F...