Job Description

Job Description

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.


Technical Support Agent

About the Role


As a Technical Support Agent, you will:

  • Diagnose and resolve technical issues for customers across various industries.

  • Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.

  • Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.

  • Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.

  • Provide expert support on web development, technical issues, and debugging.

  • Communicate clearly and effectively via email and chat in fluent English.

  • Collaborate with team members to improve service delivery and kn...

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