Job Description

What you will do in this role

  • In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

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