Technical Support Administrator - OEM - Gauteng, North Eastern Suburbs

Responsibilities: Quality To carry out fault diagnosis and technical evaluations to all dealer vehicles as & when required Ensure all administration is complete, up-to-date and filed for future reference Prepare technical reports where required On site Dealer repairs – Assist dealers with repairs to meet required deadline Prepare the centre for all training requirements Attend training seminars regularly Local & International to meet company standards Compile reports on all incoming technical queries from dealers and customers Provide professional technical advice and assistance where required to customer service Analyse trends of failures and create process to eliminate such trends on failures and skill level of technicians at dealers Upskill technicians with on the job training when assisting dealers with diagnosis Ensure all service material is kept up to date and is available in DCS to dealers Liaise with relevant department at head office to ensure service material for new vehic...