Technical Success Specialist

Job Description

• HRD Employer of Choice, Accredited Family Inclusive Workplace
• Join a forward-thinking organisation that values new ideas and innovation.

Join a highly regarded Customer Success team where you’ll sit at the intersection of deep technical expertise and real customer impact. This role gives you visibility across enterprise customers, the chance to shape best practice, and the opportunity to mentor others while working closely with a collaborative Customer Success Operations Manager and a broader national team.

Based in Brisbane, this hybrid role offers variety, influence, and the satisfaction of seeing your work translate directly into customer outcomes. 

In this role you will: 

• Act as a technical SME, leading Cisco break/fix support and complex escalations through to resolution
• Deliver high-quality support calls while m...