Job Description
What you'll needTechnical Support & Defect Ticket Resolution: Provide end-to-end technical support for Android-related inquiries via the TomTom Help Center, including bug tracking, feature requests, support questions, and product inquiries related to Android applications,SDKs, and libraries. Diagnose and resolve issues related to Android performance,compatibility, and functionality, ensuring adherence to Android development standards and best practices. Ensure effective communication and timely problem resolution in accordance with Service Level Agreements (SLAs) and Service Level Objectives (SLOs) concerning Android application features and user experiences. Accurately triage and categorize customer issues, specifically identifying Android-related defects, such as crashes, ANR (Application Not Responding) issues, and API integration problems, escalating to the Android development or engineering teams as necessary. Maintain up-to-date an...
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