Job Description
What You'll Need
- Technical Support & Defect Ticket Resolution
- Provide end-to-end technical support for Android-related inquiries via the TomTom Help Center, including bug tracking, feature requests, support questions, and product inquiries related to Android applications,SDKs, and libraries.
- Diagnose and resolve issues related to Android performance,compatibility, and functionality, ensuring adherence to Android development standards and best practices.
- Ensure effective communication and timely problem resolution in accordance with Service Level Agreements (SLAs) and Service Level Objectives (SLOs) concerning Android application features and user experiences.
- Accurately triage and categorize customer issues, specifically identifying Android-related defects, such as crashes, ANR (Application Not Responding) issues, and API integration problems, escalating to the Android development or engineering teams as...
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