Technical Specialist -it

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**_Puebla_**_, _**_Mexico_**_ _**
**General Accountabilities**:
- **Onboarding and Offboarding**:
- ** Coordinate Onboarding**: Assist with the logistics of new employee onboarding, including scheduling and preparing materials.
- ** Support New Hires**: Assist with onboarding activities, providing guidance and technical support to new hires throughout the process.
- ** Offboarding Support**: Assist with offboarding processes, including account deactivation, equipment retrieval, etc.
- ** Technical Support**:
- ** Tier 2 Support**: Handle technical escalations and more advanced inquiries beyond the skills of Level 1 support.
- ** Issue Resolution**: Troubleshoot hardware and software issues, providing timely solutions to end-users.
- ** Documentation**: Maintain accurate records of support requests, resolutions, and knowledge base articles.
- ** Collaboration**: Work closely with Level 1 support and other IT teams to resolve complex issues.
- ** Cu...