Job Description
Area(s) of responsibility
- Provide tier 3 support and management to Webex environment.
- Engineer and implement Webex capabilities for the existing environment and for expansion.
- Operate with a focus on Webex calling, video devices, meetings and organizational settings which may include directory, security and automation.
- Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines.
- Actively participate in architecture reviews and strategic development activities.
- Proactively manage and keep the collaborations system operational.
- Identify new use cases, glean from various channels including trouble tickets and other end user interactions.
- Create and implement new capabilities to support increased overall productivity.
- 3+ years of equivalent work experience.
- Experien...
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