Technical Specialist - Beverage

Responsibilities / Tasks

Implement Service Sales:
• Develop and implement a regional service sales strategy including offering structures, pricing models, and cross-selling potentials, in accordance with the GEA NPE Service Strategy
• Build a high-performance sales team (active customer visits, consulting, proposals, considering the different products and business models) with clear targets, KPIs, and bonus/incentive systems
• Apply and, if needed, regionally adapt from the existing service product portfolio
• Create sales forecasts, pipeline management, and regular reporting to management

Technical Support
• Establish a regional 1st/2nd-level support including dedicated customer support and problem management
• Qualify local staff through training using standardized troubleshooting processes
• Implement remote and onsite support options, including escalation path and measurement of customer satisfaction, in acc...