Job Description
Overview
The Technical Specialist is responsible for advanced support and management of IT systems, infrastructure, and end-user services for eClinical Solutions. This role combines hands-on technical support with systems administration, project leadership, and process improvement. The specialist will support both local and remote users, oversee critical IT operations, and collaborate with cross-functional teams to deliver robust IT solutions.
Key Tasks & Responsibilities
The Technical Specialist is responsible for advanced support and management of IT systems, infrastructure, and end-user services for eClinical Solutions. This role combines hands-on technical support with systems administration, project leadership, and process improvement. The specialist will support both local and remote users, oversee critical IT operations, and collaborate with cross-functional teams to deliver robust IT solutions.
Key Tasks & Responsibilities
- Provide exceptional day-to-day technical support for local and remote users as required.
- Provide exceptional day-to-day and escalated technical support for local and remote users, including troubleshooting complex system-level issues and resolving 2nd/3rd level support requests.
- Assist with virtual and in-person new hire orientations and other end-user training.
- Configure and maintain user workstations and corporate images, in...
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