Job Description

Job Description

:

The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns.

Job Requirements:

  • Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
  • Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
  • Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
  • Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.
  • Documents and log all calls in the CRM system with the upmost detail.
  • Document and manage Product Development issues to resolution
  • Checks warranty status, orders, and sends rep...

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