Technical Solutions Expert – Customer Care

Technical Solutions Expert – Customer Care

EMPLOYER : SELECTCOM INC

JOB DESCRIPTION :

In this position, you will be primarily responsible for collaborating with various departments in advising & supporting clients on the best telephony solution for their business. You will complete tasks assigned to you and handle clients' requests by phone, email, and chat.

Selectcom is looking for a Technical Solutions – Customer Care representative to assist in the communication (electronically and by phone) with clients experiencing complex technical difficulties related to VOIP and Internet; to determine and resolve problems efficiently.

The Technical Solutions Rep will guide clients into creating the ideal setup of our technology to effectively align with their company's goals & practices. Plus, this role will also support the IT / Interconnect with the setup of equipment, explaining the proper installation of cables, operating systems, or app...