Job Description

Minimum qualifications:

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 13 years of experience in troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 13 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience in reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Preferred qualifications:

  • Knowledge of Google Cloud networking services, protocols, and tools.
  • Ability to analyze network issues and identify root causes.
  • Ability to lead and guide a team of support engineers.
  • Excellent communication skills to interact with customers, engine...

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