Job Description

What you will do
  • Technical Support & Maintenance:
  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
  • Product Performance:
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
  • Customer Engagement:
  • Interact with customers to gather feedback, understand needs, and provide training.
  • Tailor system settings and deliver technical reports and actionable recommendations.
  • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
  • Deployment & Monitoring:
  • Oversee platform deployment and ensure efficient operation before, during, and after implementation.
  • Collect and analyze data on platform...

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