Technical Solution Engineer

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Main Duties and Responsibilities

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with cross‑functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.
• Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
• Domain experiences desired: Linux/UNIX, Internet Technologies (...