Job Description

The Opportunity

The Technical Support Supervisor is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical services team that supports assigned markets in relation to technical complaint handling and resolution.

The role is responsible for managing the Technical Support team, coaching and developing a team-based culture, driving complaint regulatory compliance, managing change and improvement initiatives. Establishing, communicating and implementing plans to ensure that Abbott global strategic imperatives are achieved in all areas

What You’ll Do

  • Responsible for day to day people management of the team; Support employee training, Handle interpersonal conflicts, Build Company culture & manage deadlines.
  • Responsible to Monitor & Measure team performance to ensure business needs are meet.
  • Responsible to provide feedback on an employee’s performance, help to develop an employee’s ski...
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