Technical Services Specialist

🚀 We’re Hiring: Technical Support Specialist (L1/L2 Support)

📍 Location: Gurgaon sector 34

🕐 Experience: 2–4 Years in international technical support

🌐 Shift: Rotational shift

We are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management, this role is for you!

🔧 Key Responsibilities:

• Provide L1/L2 technical support for customer issues via ticketing systems

• Troubleshoot and resolve application/platform-related issues

• Manage and handle customer escalations effectively

• Collaborate with global teams to ensure timely resolution

• Perform root cause analysis and improve support processes

• Create and maintain knowledge base articles

• Generate reports and provide insights based on customer requ...