Job Description

Description

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities

Member of the service and equipment director's team, the technical service representative performs all of the following functions:


  • Act as the primary point of contact for customer calls nationwide and provide technical solutions;
  • Address issues raised by customers to determine the nature and cause of these problems;
  • Coordinate with service technicians for interventions if necessary;
  • Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
  • Access a database regarding prices and customers to ensu...

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