Job Description

Job Description
Details:

Stefanini is currently looking for a Tech Integration Lead to be part of our Modern Enterprise / Technology Services organization.

Tech Integration Lead role ensures operational stability and service resilience by embedding IT Service Management (ITSM) practices across infrastructure services. The Tech Integration Lead will drive cross-functional alignment to eliminate repetitive issues, enforce governance, strengthen collaboration across infrastructure towers, and deliver continuous service improvement.

Key Responsibilities

  • Incident & Problem Management: Partner with infrastructure towers to stabilize services, eliminate root causes, and prevent repetitive failures.
  • Change & Release Governance: Align with delivery/operations to reduce failed changes and enforce risk-based controls.
  • Operational Efficiency & Demand Traceability: Improve team execution and collaboration by enhancing technical eff...

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