Technical Services Manager

The Manager – Technical Service leads the technical service function for Sloan India, ensuring timely and effective pre- and post-sales service support to customers, channel partners, and internal stakeholders. This role is responsible for managing a field and back-office technical team, driving first-time-right complaint resolution, supporting sales with technical solutions and mock-ups, and building market capability through trainings and trials to enhance customer satisfaction and brand preference.
Role & responsibilities
Lead and manage the technical service team (in-house and external partners) including workload planning, coaching, performance feedback, and skill development to meet service KPIs and customer expectations.
Lead initiatives to automate backend service operations, streamline workflows, and continuously refine processes to improve efficiency, reliability, and operational performance. Own end-to-end customer complaint resolution for India, ensuring accurate d...