Job Description
Elevate your career with Viessmann as a Technical Services Representative in Langley, BC. Deliver expert technical support for HVAC solutions while enjoying a flexible hybrid work model.
This role is pivotal in enhancing technical support operations across the USA and Canada. As a subject matter expert, you will assist customers and contractors using Salesforce Service Cloud and SAP for troubleshooting and service guidance. Actively contribute to developing training resources, ensuring high-quality support for Viessmann’s innovative climate comfort products.
Key Responsibilities:
• Provide technical support for boilers, heaters, and HVAC solutions
• Document interactions in Salesforce Service Cloud CRM
• Assist contractors with troubleshooting and field issues
• Develop and deliver training seminars and webinars
• Report product service issues to Product Engineering
Requirements:
• High School Diploma or GED required
• 1+ years in technical troubleshooting...
This role is pivotal in enhancing technical support operations across the USA and Canada. As a subject matter expert, you will assist customers and contractors using Salesforce Service Cloud and SAP for troubleshooting and service guidance. Actively contribute to developing training resources, ensuring high-quality support for Viessmann’s innovative climate comfort products.
Key Responsibilities:
• Provide technical support for boilers, heaters, and HVAC solutions
• Document interactions in Salesforce Service Cloud CRM
• Assist contractors with troubleshooting and field issues
• Develop and deliver training seminars and webinars
• Report product service issues to Product Engineering
Requirements:
• High School Diploma or GED required
• 1+ years in technical troubleshooting...
Ready to Apply?
Take the next step in your AI career. Submit your application to Viessmann Climate Solutions today.
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