Technical Service Representative

Responsibilities:

• Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems
• Customer Communication: Answering inquiries, providing clear and concise instructions, and guiding customers through troubleshooting steps
• Identifying and escalating complex issues to higher-level support teams or development teams when necessary

Qualifications

• Amenable to work ONSITE
• Preferably with Technical Support Experience, but not required
• SHS Graduate or at least 2 years in College are welcome to apply
• With strong understanding of relevant hardware, software, and networking concepts
• Ability to analyze and troubleshoot technical issues effectively
• Excellent verbal and written communication skills to interact with customers and colleagues
• Patience, empathy, and a customer-focused approach
• Ability to work wit...